Return Policy

At shop.naturaltea.net, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, our Return Policy provides guidelines for returns and refunds.

1. Eligibility for Returns

• Products may be returned within 14 days of delivery.
• To qualify for a return, items must be unused, unopened, and in their original packaging.
• Perishable items or items marked as final sale are non-returnable.

2. Return Process

• To initiate a return, please contact us at support@shop.naturaltea.net with your order number and reason for return.
• Once approved, we will provide return instructions. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refunds

• Once we receive and inspect your return, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method. Shipping charges are non-refundable, except for returns due to our error.

4. Exchanges

• We do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order for the desired item.

5. Damaged or Incorrect Items

• If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos and details. We will arrange for a replacement or a full refund.

6. Non-Returnable Items

• Items marked as final sale, opened perishable products, and gift cards are non-returnable.

7. Contact Us
For any questions or assistance with returns, please reach out:

shop.naturaltea.net
Email: support@shop.naturaltea.net
Contact Number: 01000000000